At Darling Paige, we want you to love your purchase! If you’re not completely satisfied, you can return items within 30 days of receiving your order. Please read the following guidelines for our return policy:
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- All returned items must be unworn, unwashed, and in their original condition.
- Tags must still be attached.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Jewelry
- Swimwear
- Shoes
- Sale items (unless specified otherwise)
3. How to Initiate a Return
To start your return, please follow these steps:
1. Contact Us: Email our customer service team at [Your Email Address] with your order number and the items you wish to return.
2. Return Authorization: We’ll provide you with a Return Authorization Number (RAN) and instructions on how to return your items.
3. Pack Your Return: Securely pack the item(s) in the original packaging, including all tags and any accessories.
4. Shipping: Ship the package to the address provided in your return instructions. Please note that you are responsible for the return shipping costs unless the return is due to our error.
4. Refunds
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
5. Exchanges
At this time, we do not offer direct exchanges. If you’d like a different item, please return the original item for a refund and place a new order for the item you want.
6. Contact Us
If you have any questions about your return or need assistance, please don’t hesitate to reach out:
Darling Paige
Email: info@darlingpaige.com
Thank you for shopping with Darling Paige! We appreciate your understanding and look forward to helping you find your next favorite piece!
Effective Date: October 1st, 2024